02.08.2020

just eat ceo email

I went from starting a job, to doing our results, to running our roadshow for all our major shareholders. Can you begin to make a difference personally? A language which is relevant around the business and is completely aligned in all other areas.He adds: “Being able to communicate that effectiveness in the organisation can be very powerful.”Marketing remains Just Eat’s biggest investment “by a very very long way” but the company has tried to be more efficient with its spend over the past year.This is in large part so the brand can “invest more in the quality of that creative work” Duffy says. Our customer support team is ready to help by online chat, email and telephone. At the start it is challenging but it becomes less so the more you do it, and life experience helps. “Sometimes people enjoy making decisions and they do feel that responsibility,” he says. It’s entirely natural to feel nervous about a situation if you haven’t done it before, but my whole focus has been trying to create an environment where people can thrive.”People are at the heart of Duffy’s philosophy and he encourages leaders to not think by numbers but in terms of individuals.

Chief Executive Officer JUST EAT. Jan 2019 – Present 1 year 7 months. The organisation may not be doing what the customer wants so you have to stick with that”.It’s customers that remain his biggest challenge – and opportunity. “Often you get hierarchies that slow things down and really don’t add much value. Fundamentally, it’s about the teams and the people you work with.”He admits that over the course of his career he has improved his “listening skills” when it comes to working in teams.“If you want to make things happen you have to get people behind the change, which means people to feel party to it rather than it being done to them,” he explains.Duffy jokes he can’t stand being dubbed a veteran – “it’s unforgivable” – but after 20 years in marketing he’s earned an impressive reputation. Behaving in the right way, encouraging people to work in teams.”The ways in which teams work is something Duffy has “given a lot of time too”, specifically improving delegation and “pushing down” decisions.There are tools that can begin to support you but ultimately a marketer has to be in touch with their customers and have that intuition.“It is important that people can make the decisions they need to in their business lives,” he says. Farringdon or St.Paul’s underground station's are also just a five minute walk.You’ll find the usual high street suspects nearby, plus loads of lovely restaurants on the For investor or press queries, please use the form below: 2 years 2 months. After just a few short months, Peter Duffy swapped heading up marketing at Just Eat for leading the entire business, and while he admits it was a shock, his unwavering focus on customers has made stepping up easier.Peter Duffy was just seven months into his new role as The company was in the middle of a management overhaul and Duffy, who has headed up marketing at EasyJet, Audi and Barclays, was given the top job. Mar 2011 – Jan 2018 6 years 11 months. JUST EAT. That’s very different to doing delivery on behalf of restaurants who don’t have that capability themselves. It’s just a very different life that you lead versus somebody who is listening to customers and converting that into a set of customer-focused initiatives,” he says, speaking to Marketing Week following an event held by The Marketing Society.Putting consumers at the centre of a company is something Duffy is clearly passionateHe is clear this hyper-focus on customer-centricity as a marketer has served him well in the transition to general management.He’s officially pulled out of the race to become permanent CEO but says he is learning skills that make him a better marketer, not least being able to speak the language of the boardroom.“All marketers today have to make sure they are speaking not just the language of their boardroom but a commercial language. Chief Customer Officer JUST EAT. © 2020 Just Eat Limited. Jun 2018 – Dec 2018 7 months. He seems to recognise the role this plays in making better business but also appears to genuinely relish getting on with others.Having worked across a range of industries he says it is “always the people” that attract him to a role.

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