02.08.2020

how do i complain to netflix

My account is suppose to be closed since April, however monies are trying to be extracted from my account.Refund If monies have been taken while account was cancelled. I would be much more satisfied if the entire month can be refunded back to my credit card.I want a refund to my credit card for $11.19 or full month.

We have reviewed ******'s contact with our Customer Service department and would like to provide some further clarification regarding their account. However, as a one time gesture of goodwill and in light of the circumstances, we have issued one credit of ****** to the credit card on file. Netflix Corporate Escalations I want a refund to my credit card for $11.19 or full month. Below you can compare and contrast the 7 ways to contact Netflix by looking at which ones are the fastest and which ones other customers recommend the most for solving Netflix customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. i have a netflix account and don't memoize which card i use so didn't notice the fraud We do not monitor accounts and instead, rely on our members to contact our 24-hour Customer Service department by phone or live chat at ************************** if they are experiencing any billing discrepancies. We ask that ***** please allow up to 30 business days for these credits to reflect on their billing statement as it depends on the refund policies of their financial institution. netflix has been double billing me for over a year i closed my account with email ******************** about 2 years ago Accordingly, we follow many industry best practices, including Payment Card Industry Data Security Standards, to monitor, protect, detect, block, and react to inappropriate access to personal information. If ******* is not comfortable speaking to our Customer Service department, we ask that they contact us directly by email at resolutions@netflix.com from the email address associated with their Netflix account. Netflix Corporate Escalations We apologize that we were unable to resolve their concern in our initial response. Instead, members are given the opportunity to open and close ******** on their own. ******************** Please allow us to explain that due to the nature of our service, occasional issues can occur. We would like to reiterate that Netflix is a prepaid service and therefore we do not offer credits where the service has been used. Additionally, as Netflix is a prepaid service and the service has been used, this also limited the amount of credits customer service could provide. When our systems detect a VPN, proxy, or "unblocker" service is being used, members will not be able to stream all Netflix titles, because the licensing for our content library can vary by region and these types of connections are frequently used to bypass these licensing restrictions. Though we strive to keep the content you want to see, we acquire licensing rights for TV shows and movies for a certain period of time - not indefinitely - so some titles do leave Netflix. ******************** We thank you again for the opportunity to address *****'s concerns and hope you both find this information helpful. Thank you for the opportunity to address ***** *****'s concerns. We ask that ***** have law enforcement email ************************ for guidance. We do rely on our members to contact our 24-hour Customer Service department at help.netflix.com/contactus so that we may assist with any billing inquiries. (The consumer indicated he/she DID NOT accept the response from the business.) Netflix will not contest the dispute and the funds may be provided by ****'s financial institution. Netflix determines the currency to be charged by using the IP address the customer uses when starting or restarting an account.

Sincerely, Netflix understands that every situation is different and our Customer Service department works with members to refund undesired subscription charges within 7 days of when the charge occurred. Depending on the device you're using to stream, Netflix offers a variety of ways to browse content. I asked if the information was protected by law (I know it is not) and the employee told me that it was just Netflix's policy. We highly recommend that they reach out to their Internet Service Provider or manager of the connection that they are currently using.

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